Privacy Policy

1. What does this Privacy Policy cover?

At Bay Tree Flowers, your privacy is very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously.

This privacy policy covers personal data collected by Bay Tree Flowers through the Website at the domain name baytree.flowers or through telephone sales.

Our privacy policy explains the following key topics listed below, as well as many other topics:

  • What personal data we collect and how we collect it
    • Personal data you provide when you purchase from us
    • Personal data obtained when you use our Websites
    • Personal data obtained if you contact us
  • How we use the personal data we collect from you
    • To fulfil your order
    • For customer care
    • For marketing
    • For internal business purposes
  • Our lawful basis for processing your personal data

Our goal is to keep this privacy policy up to date and, therefore, we recommend that you review this privacy policy periodically. At a minimum, we recommend reviewing this policy together with each new purchase you make with us. We will inform you of material changes to this privacy policy to the extent required by applicable laws.

 

2. What personal data do we collect?

We collect personal data from you whenever you make purchase. When providing personal data to us through a form, we indicate which personal data is optional. Please note that, when collection of personal data is required or necessary either as needed for us to fulfil your order or based on legal obligation and you elect not to provide the personal data, we may not be able to accept or fulfil your order.

The types of personal data that we will collect, store, maintain or process includes the following. We provide further details regarding the use of the personal data in Clause 8.

Personal data you provide when you purchase from us

  • Your contact details you provide when placing your order, including name, title, billing address, telephone numbers and e-mail address
  • Recipient and delivery details you provide when placing your order, including name, address, contact telephone numbers, delivery instructions and email address
  • The occasions for which you purchase our goods and services such as birthdays and anniversaries
  • Any personal data contained within the card message (e.g., names and birthdays)
  • Details associated with the products you order

3. How we use the personal data we collect from you?

We will use your personal data for the following purposes:

To fulfil your order:

  • To process your order
  • To provide data to any third party supplier or vendor who may fulfil your order on our behalf
  • To provide order confirmation, delivery status notifications on any order placed with us

For customer care purposes:

  • To address any customer care issues that occur either with respect to a product or service, delivery, or a complaint or enquiry that you or your recipient raise with us
  • To contact you with any changes, cancellation or other issues with your order
  • To manage any registered accounts you have through the Websites
  • To obtain customer feedback with respect to an order either from you or your recipient (to the extent permitted under the applicable law)

 

For internal business purposes:

We will use any of the personal data collected to help us to understand how many people visit our Websites, how well the Websites are working and to consider any improvements we may need to make to the Websites to improve your online experience. It also helps us determine what products and services you are interested in and what you or other customers might wish to purchase from us in future.

More specifically, we may use your personal data for the following internal business purposes:

  • To comply with any legal obligation for the purposes of good governance or regulatory guidance with respect to applicable law

4. How do we protect your personal data?

We are committed to protecting and respecting your privacy rights, and to ensuring that your personal data is safe and secure.

We use administrative, organisational, technical and physical safeguards to protect personal data. Our security controls are designed to protect your personal data from unauthorised alteration, access, disclosure, and use.

No payment information is handled by Bay Tree Flowers

5. Our lawful basis for processing personal data

Bay Tree Flowers relies on different lawful basis for processing personal data. In some cases, more than one lawful basis may apply with respect to the same personal data.

Contract: We collect and process personal data in order to fulfil the order you place with us, and in accordance with our contract with you to fulfil your order. Such personal data includes the items detailed in Clause 3 under the title “To fulfil your order”.

Legitimate Interest: We collect and process personal data for our legitimate interests in fulfilling and processing your order, any customer care issues, to conduct research, to send email and direct marketing to you, handling legal claims, and for fraud identification and prevention checks. Such personal data includes the items detailed in Clause 3 under the title “For customer care purposes” and “For internal business purposes”.

Consent: By placing an order you consent to providing the information provided.

Legal Obligations: Bay Tree Flowers is required to comply with applicable laws, rules. In doing so, we may collect and retain personal data. For example, Bay Tree Flowers creates and maintains records of your orders to maintain the tax and accounting records required by applicable laws, and to share such records with the tax authorities as and when required.

6. How long do we keep your personal data?

We will only retain your personal data for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. Different retention periods apply for different types of personal data, however, the longest we will normally hold any personal data is 10 years after the last contact with such person or purchase by such person. The time period for retention will depend on applicable laws, rules or regulations that we are required to follow, whether there is an ongoing request or query or other type of legal claim or dispute, the type of information we are holding and whether we are asked by you or a regulatory authority to keep the personal data.

7. Your rights to access your data and rectify any inaccuracies in your personal data

We fully respect that your personal data is owned by you and that you have certain rights with respect to the personal data. Our goal is to respect your rights. Please understand that we may have certain obligations to maintain personal data records despite your requests to exercise the following rights, such as for legal and accounting purposes. We ask that you read these rights carefully.

  • Right of Access (also known as “Subject Access Request”): To receive a copy of the personal data we hold about you, please contact us, see the Contact Details section below, this may incur a small charge. Please understand that you will need to provide a copy of two of the following separate pieces of identification:
    • Passport
    • Driving licence
    • Birth certificate
    • Utility bill (covering the last 3/6 months)
    • Current vehicle registration document
    • Bank statement (covering the last 3/6 months)
    • Rent book (covering the last 3/6 months)
  • Right to Rectification: You may ask us to update and correct any out-of-date or incorrect personal data that we hold about you, or to complete incomplete personal data. In order to update your personal data. Please  contact us, see the Contact Details

8. Your additional rights with respect to your personal data

You may have the following additional rights, detailed below:

  • Right to Erasure (also known as “the Right to be Forgotten”): For a limited list of reasons, you may request that your personal data is removed from our systems.
  • Right to Restrict: For a limited list of reasons, you may request that we cease using or that we suppress your personal data.
  • Right to Object: You may object to our use of your personal data.
  • Right to Data Portability: Where we use your personal data based on your consent or to enter or perform a contract with you, and our processing is carried out by automated means, you may request that any personal data you have provided to us be transmitted electronically to you or to another supplier (to the extent feasible).

Please note that if we erase all information about you and you make a future purchase or otherwise become a future customer, then we will not be aware of your prior requests or objections.

In respect of the additional rights outlined above, we request that you contact us via the Contact Details shown in Clause 9 below and we will provide you with additional information regarding your rights in connection with your specific request.

9. Contact details

If you need to contact us for any of these issue find the details on the following page: https://baytree.flowers/contact-us/

10. Updates to this policy

Our goal is to keep this privacy policy up to date. Therefore, we recommend that you review this privacy policy periodically. At a minimum, we recommend reviewing this policy together with each new purchase you make with us. We will inform you of material changes to this privacy policy in accordance with the applicable law.